PERAN MODERASI CSR PADA PENGARUH CITRA MEREK TERHADAP LOYALITAS MEREK
DOI:
https://doi.org/10.24034/j25485024.y2014.v18.i1.109Keywords:
citra merek, loyalitas merek, corporate social responsibility (CSR)Abstract
Pada beberapa dekade terakhir, industri Air Minum Dalam Kemasan (AMDK) telah mengalami pertumbuhan yang pesat dan berkembang menjadi bisnis dengan prospek yang sangat menjanjikan. Munculnya beberapa pemain baru dalam industri AMDK menyebabkan tingkat persaingan untuk memperebutkan pangsa pasar menjadi semakin ketat. Oleh karena itu, pembentukan citra merek yang kuat menjadi salah satu strategi jitu untuk memenangkan pasar dan meraih keunggulan melalui loyalitas merek. Namun pergeseran persepsi konsumen telah memberikan tekanan kepada perusahaan agar tak hanya dapat mempertahankan profitabilitasnya tetapi juga mampu bertindak secara etis. Corporate Social Responsibility (CSR) kemudian muncul sebagai salah satu strategi sekaligus solusi untuk memenangkan persaingan. Penelitian ini dilakukan untuk mengetahui peran moderasi CSR pada pengaruh citra merek terhadap loyalitas merek pada konsumen AQUA di Pontianak. Penelitian ini menggunakan metode survey. Pengambilan sampel menggunakan purposive sampling terhadap 200 konsumen AQUA di Pontianak. Hasil empiris menunjukkan bahwa citra merek berpengaruh signifikan terhadap loyalitas merek dan CSR dapat berfungsi sebagai moderator hubungan antara keduanya. Namun, dalam hal perannya sebagai moderator, CSR berpengaruh secara negatif sehingga dapat menurunkan loyalitas merek. Penelitian ini memberikan temuan bahwa perusahaan harus fokus pada efektivitas kampanye CSR nyaReferences
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