MODEL EMPIRIS ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN KINERJA DOSEN PERGURUAN TINGGI SWASTA DI MEDAN

Authors

  • Jufrizen Jufrizen Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sumatera Utara Jalan Kapten Muchtar Basri No. 3 Medan
  • Salman Farisi Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sumatera Utara Jalan Kapten Muchtar Basri No. 3 Medan
  • Muhammad Elfi Azhar Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sumatera Utara Jalan Kapten Muchtar Basri No. 3 Medan
  • Raihanah Daulay Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sumatera Utara Jalan Kapten Muchtar Basri No. 3 Medan

DOI:

https://doi.org/10.24034/j25485024.y2020.v4.i2.4159

Keywords:

motivasi, iklim organisasi, organizational citizenship behavior, kinerja

Abstract

Penelitian memiliki tujuan untuk menganalisis pengaruh motivasi dan iklim organisasi terhadap kinerja dosen dengan Organizational citizenship behavior sebagai variable mediasi pada Dosen Perguruan Tinggi Swasta di Medan. Populasi penelitian adalah seluruh Dosen pada Perguruan Tinggi Swasta (PTS) yang ada di Medan dosen yang memiliki fungsional. Dalam penelitian ini hanya dibatasi pada dosen Dosen yang memiliki jabatan fungsional Asisten Ahli, Lektor dan Lektor Kepala yang berdomisili di Medan. Metode analisis data yang digunakan adalah dengan Model Persamaan Struktural. Hasil penelitian menunjukkan bahwa, motivasi kerja berpengaruh signifikan terhadap organizational citizenship behavior, motivasi kerja berpengaruh signifikan terhadap kinerja dosen, iklim organisasi berpengaruh signifikan terhadap organizational citizenship behavior, iklim organisasi berpengaruh signifikan terhadap kinerja dosen dan organizational citizenship behavior berpengaruh signifikan terhadap kinerja Dosen Perguruan Tinggi Swasta di Medan. Serta motivasi kerja dan iklim organisasi berpengaruh terhadap Kinerja Dosen melalui variabel Organizational Citizenship Behaviour.  Oleh karena itu penelitian ini, mendorong pihak Manajemen Perguruan Tinggi Swasta di Medan harus dapat membangun iklim organisasi yang baik dengan menjalin hubungan yang harmonis antara dosen dengan pemimpin maupun dosen dengan dosen lainnya dan pihak Manajemen Perguruan Tinggi dapat meningkatkan motivasi dosen dengan memberikan fasilitas yang nyaman, agar para dosen dalam menjalankan aktivitasnya berjalan dengan baik dan nantinya akan meningkatkan kinerja dosen.

Author Biography

Salman Farisi, Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sumatera Utara Jalan Kapten Muchtar Basri No. 3 Medan

Manajemen

References

Ajayi, S. (2015). Effects of Motivation on Employee Productivity: A Case Study of First Bank of Nigeria Plc. https://doi.org/10.2139/ssrn.2700556

Al-Mahasneh, M. A. (2015). The impact of organizational citizenship behavior on job performance at Greater Amman municipality. European Journal of Business and Management, 7(36), 108–118.

Allen, N. J. (2003). Organizational commitment in the military: a discussion of theory and practice. Journal Military Psychology, 15(3), 237–253. https://doi.org/10.1207/S15327876MP1503_06

Anwar, A. A., Maupa, H., Haerani, S., & Pahlevi, C. (2015). The Effects of Leadership Styles, Organizational Climate, Environmental Aspects and Organizational Commitment and Job Satisfaction on the Lectures’ Performance of Kopertis III in Jakarta. Scientific Research Journal (SCIRJ), III(IX), 37–42.

Ariyani, I., Haerani, S., Maupa, H., & Taba, M. I. (2016). The Influence of Organizational Culture, Work Motivation and Working Climate on the Performance of Nurses through Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior in the Private Hospitals in Jakarta, Indonesia. Scientific Research Journal (SCIRJ), IV(VII), 15–29.

Arokiasamy, L., Ismail, M., Ahmad, A., & Othman, J. (2009). Background of Malaysian Private Institutions of Higher Learning and Challenges Faced by Academics. The Journal of International Social Research, 2(8), 60–67.

Asari, A. (2017). Effect of Personality, Organizational Climate, and Work Satisfaction on Organizational Citizenship Behavior Teacher. International Journal of Human Capital Management, 1(2), 45–51.

Atkinson, T., & Frechette, H. (2017). Creating a positive organizational climate in a negative economic one. Improving Organizational Climate to Transform Performance. Forum 1-3.

Auliana, S., & Nurasiah, I. (2017). Penerapan Organizational Citizenship Behavior Dosen di STIE Bina Bangsa. Manajerial : Jurnal Manajemen Dan Sistem Informasi, 16(1), 149–162. https://doi.org/10.17509/manajerial.v16i1.10440

Benjamin, S. J., Marathamuthu, M. S., Muthaiyah, S., & Raman, M. (2011). Affordability of private tertiary education: A Malaysian study. International Journal of Social Economics, 38(4), 382–406. https://doi.org/10.1108/03068291111112068

Borman, W. C., Brantley, L. B., & Hanson, M. A. (2014). Progress Toward Understanding the Structure and Determinants of Job Performance: A Focus on Task and Citizenship Performance. International Journal of Selection and Assessment, 22(4), 422–431. https://doi.org/10.1111/ijsa.12088

Braton, J., & Gold, J. (2012). Human Resource Management: Theory and Practice (5th ed.). Basingstoke: Palgrave Macmillan.

Carpenter, M., Bauer, T., & Erdogan, B. (2010). Principles of Management. New York: Flat World Knowledge, Inc.

Colquitt, J., LePine, J., & Wesson, M. (2012). Organizational Behavior: Improving Performance and Commitment in the Workplace (3rd ed.). New York: McGraw-Hill Education.

Cui, W., Cao, G., Park, J. H., Ouyang, Q., & Zhu, Y. (2013). Influence of indoor air temperature on human thermal comfort, motivation, and performance. Building and Environment, 68, 114–122. https://doi.org/10.1016/j.buildenv.2013.06.012

Davis, K., & Newstrom, J. W. (2001). Perilaku Dalam Organisasi (7th ed.). Jakarta: Erlangga.

Dehdashti-Shahrok, Z., Abdul-Ali, H., & Mohammad, P. D. M. (2012). The Relationship between climate factors and emotional intelligence in organizations. Journal of Tadbiri, 23(246), 42–50.

Demirel, Y., Elhusadi, I., & Alhasadi, A. (2018). The Relationship between Organizational Citizenship Behavior and Organizational Factors. International Journal of Business and Management Invention (IJBMI), 7(3), 27–39.

Dwomoh, G., Gyamfi, L. A., & Luguterah, A. W. (2019). Effect of Organizational Citizenship Behaviour on Performance of Employees of Kumasi Technical University: Moderating Role of Work Overload. Journal of Management and Economic Studies, 1(2), 18–34. https://doi.org/10.26677/TR1010.2019.70

George, J., & Jones, G. R. (2012). Understanding and Managing Organizational Behavior. New Jersey: Pearson Education, Inc.

Gholami, S., Keykale, M. S., Tir, M., Ramandi, F. D., Karimi, M., & Rajaee, R. (2015). Investigation the Relationship Between Organizational Climate and Organizational Citizenship Behavior among Staff in Hospital. European Journal of Biology and Medical Science Research, 3(3), 54–63.

Glisson, C., & James, L. R. (2002). The cross-level effects of culture and climate in human service teams. Journal of Organizational Behavior, 23, 767–794. https://doi.org/10.1002/job.16

Gomes, D. R., Asseiro, V., & Ribeiro, N. (2013). Triggering Employee Motivation in Adverse Organizational Contexts: “Going the Extra Mile” while Holding Hands with Uncertainty? Business and Management Research, 2(1), 41–54. https://doi.org/10.5430/bmr.v2n1p41

Gondokusumo, S., & Sutanto, E. M. (2015). Motivasi Kerja, Kepuasan Kerja, dan Komitmen Organisasional Karyawan. Jurnal Manajemen Dan Kewirausahaan, 7(2), 186–196. https://doi.org/10.9744/jmk.17.2.186–196

Gultom, D. K. (2014). Pengaruh Budaya Organisasi Perusahaan Dan Motivasi Terhadap Kinerja Karyawan pada PT. Perusahaan Gas Negara (Persero) Tbk Medan. Jurnal Ilmiah Manajemen Dan Bisnis, 14(2), 176–184. https://doi.org/10.30596/jimb.v14i2.194

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (7th ed.). New Jersey: Pearson Education Limited.

Hakim, W., & Fernandes, A. (2017). Moderation effect of organizational citizenship behavior on the performance of lecturers. Journal of Organizational Change Management. https://doi.org/10.1108/JOCM-11-2016-0242

Hakim, W., Nimran, U., Haerani, S., & Alam, S. (2014). The Antecedents of Organizational Citizenship Behavior (OCB) and TheirEffect on Performance:Study on Public University in Makassar, South Sulawesi, Indonesia. IOSR Journal of Business and Management (IOSR-JBM), 16(2), 5–13.

Hanafi, A., Soebyakto, B. B., & Afriyanti, M. (2018). The Effect of Organizational Citizenship Behavior (OCB) and Quality of Work Life (QWL) on The Employee Work Performance with Motivation As An Intervening Variables at Industrial affairs Of South Sumatera Province. International Journal of Scientific Research and Management (IJSRM), 6(9), 676–685. https://doi.org/10.18535/ijsrm/v6i9.em03

Hemakumara, Khatibi, & Johar, D. D. M. G. M. (2018). University Administrative Staff Motivation and Organizational Citizenship Behaviour: Development of a Conceptual Model. International Journal of Arts and Commerce, 7(6), 16–24.

Herman, S. S., Eaton, D., & Hasbollah, H. R. (2014). The motivation of quantity surveyors in the Malaysian construction industry for improved job performance. In Proceeding of National Postgraduate Conference on Business Administration 2014 (pp. 1–10).

Hoy, W. K., & Miskel, C. G. (2001). Educational Administration, Theory, Research and Practices. New York: McGraw – Hill.

Ibrahim, M. A., & Aslinda. (2014). The Effect of Motivation on Organizational Citizenship Behavior (OCB) at Telkom Indonesia in Makasar. International Journal of Administrative Sciences & Organization, 21(2), 114–120.

Jaya, N. N., & Subrata, I. G. M. (2014). Model Pengukuran Organizational Citizenship Behaviour (OCB) Dan Produktivitas Dosen PNS Diperbantukan (DPK) Pada Perguruan Tinggi Swasta Di Kota Mataran. GaneÇ Swara, 8(1), 91–95.

Jayaweera, T. (2015). Impact of Work Environmental Factors on Job Performance, Mediating Role of Work Motivation: A Study of Hotel Sector in England. International Journal of Business and Management, 10(3), 271–278.

Jensen, J. D. (2018). Employee Motivation: A Leadership Imperative. International Journal of Business Administration, 9(2), 93–98. https://doi.org/10.5430/ijba.v9n2p93

Jex, S. M., & Britt, T. W. (2008). Organizational Psychology: A Scientist-Practitioner Approach. New York: John Wiley & Sons.

Jufrizen, J. (2017). Pengaruh kemampuan dan motivasi terhadap kinerja perawat Studi pada Rumah Sakit Umum Madani Medan. Jurnal Riset Sains Manajemen, 1(1), 27–34. https://doi.org/10.5281/zenodo.1036809

Jusmin, A., Said, S., Bima, M. J., & Alam, R. (2016). Specific Determinants of Work Motivation, Competence, Organizational Climate, Job Satisfaction and Individual Performance: A Study among Lecturers. Journal of Business and Management Sciences, 4(3), 53–59. https://doi.org/10.12691/jbms-4-3-1

Kartini, Sujanto, B., & Mukhtar, M. (2017). The Influence of Organizational Climate, Transformational Leadership, and Work Motivation on Teacher Job Performance. International Journal of Human Capital Management, 1(1), 192–2015.

Landy, F. J., & Conte, J. M. (2016). Work in the 21st century: An introduction to industrial and organizational psychology (5th ed.). New Jersey: Wiley.

Lestari, S. I. P., Astuti, W., & Sunardi. (2018). The Impact of Organizational Climate on Lecturer Performance: The Role Mediation of Individual Commitment. Journal of Resources Development and Management, 48, 32–42.

Li, X. (2013). Chinese school teachers’ organizational citizenship behavior (OCB): Predictors and outcomes. PsyCh Journal, 2(2013), 146–159. https://doi.org/10.1002/pchj.28

Litwin, G. H., & Stringer, R. A. (1968). Motivation and Organizational Climate. Boston: Division of Research, Harvard Business Schoo.

Lubis, M. S. (2015). Pengaruh Iklim Organisasi dan Komitmen Organisasi Terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan Dalam Rangka Peningkatan Kinerja. E-Jurnal Apresiasi Ekonomi, 3(2), 75–84.

Lunenburg, F. C., & Ornstein, A. C. (2011). Educational Administration: Concepts and Practices (6th ed.). Belmont, CA: Wadsworth Publishing.

Luthans, F. (2006). Perilaku Organisasi (10th ed.). Yogyakarta: Andi Offset.

Mahmoudi, G. (2013). Introduction to understanding organizational climate. Tehran: Vania.

Malanao, E. R. P., Inocian, E. P., Amores, G. E. A., & Bacarisas, J. P. (2015). Work motivation and organizational citizenship behavior of employees. UV Journal of Research, 125–134.

Margahana, H., Haryono, S., & Muftasa, Z. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung. Journal of Resources Development and Management, 46(1–10).

Meylandani, D. (2013). Hubungan Antara Iklim Organisasi Dan Organizational Citizens Behavioral (OCB) Pada Perawat RSUD Kanjuruhan Kepanjen Kabupaten Malang. Jurnal Psikologi Universitas Negeri Malang, 1(1), 1–13.

Mohamed, W. S. E. D. (2016). Investigating the Relationship between Job Satisfaction and Organizational Citizenship Behavior among Beni Suef Cement Company Employees. Arabian Journal of Business and r A Management Review, 6(5), 1–7. https://doi.org/10.4172/2223-5833.1000259

Muchhal, D. S. (2014). HR Practices and Job Performance. IOSR Journal Of Humanities And Social Science (IOSR-JHSS), 19(4), 55–61.

Muhammad, G., & Memon, U. (2012). Determinants of Employee Motivation - A Case Study of Afroze Textile Industries Limited, Karachi, Pakistan. IOSR Journal of Business and Management (IOSR-JBM, 4(3), 22–25.

Musriha. (2011). Influences of Work Behavior, Work Environmnt, and Motivation In Clove Cigarette Factories In Kudus. Academic Research International, 1(3), 303–314.

Nabi, M. N., Islam, M. M., Dip, T. M., & Hossain, M. A. Al. (2017). Impact of motivation on employee performances: a case study of Karmasangsthan bank Limited, Bangladesh. Arabian Journal of Business and Ar A Management Review, 7(1), 1–8. https://doi.org/10.4172/2223-5833.1000293

Narasuci, W., Setiawan, M., & Noermijati. (2018). Effect of Work Environment on Lecturer Performance Mediated by Work Motivation and Job Satisfaction. Journal of Applied Management (JAM), 16(4), 645–653. https://doi.org/10.21776/ub.jam.2018. 016.04.11

Newland, S. J. (2012). Organizational Citizenship Behavior- Individual or Organizational Citizenship BehaviorOrganization: Does the Underlying Motive Matter? Western Kentucky University.

Nurnaningsih, S., & Wahyono, W. (2017). Pengaruh Kepuasan Kerja, Motivasi Kerja Dan Komitmen Organisasi Terhadap Kinerja Melalui Organizational Citizenship Behavior (OCB) Sebagai Variabel Intervening. Economic Education Analysis Journal, 6(2), 365–378.

Nzulwa, J. (2014). Motivational Factors Affecting High School Teacher’s Professional Conduct and Work Performance: A Case of Public High Schools in Nairobi City. International Journal of Humanities and Social Science, 4(3), 60–66.

Oren, L., Tziner, A., Nahshon, Y., & Sharoni, G. (2013). Relation Between OCBS, Organizational Justice, Work Motivation And Self Efficacy. The Protection of Consumer Rights in the Field of Economic Services of General Interes, 15(34), 505–516.

Organ, D., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publication Inc.

Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA, England: Lexington Books/D. C. Heath and Com.

Osman, A., Othman, Y. H., Rana, S. M. S., Solaiman, M., & Lal, B. (2015). The Influence of Job Satisfaction, Job Motivation & Perceived Organizational Support towards Organizational Citizenship Behavior (OCB): A Perspective of American-Based Organization in Kulim, Malaysia. Asian Social Science, 11(21), 174–182. https://doi.org/0.5539/ass.v11n21p174

Ostroff, C., Kinicki, A. J., & Tamkins, M. M. (2003). Organizational culture and climate. New York: John Wiley. https://doi.org/10.1002/0471264385.wei1222

Penggalih, B., & Zulaicha, R. (2012). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior dengan Motivasi Kerja Sebagai Variabel Intervening Pada Karyawan PT. Telkom Tega. Performance, 16(2), 1–15.

Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individualand organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079

Pozveh, A. Z., & Karimi, F. (2017). The relationship between organizational climate and organizational citizenship behaviors of the staff members in the Department of Education in Isfahan city. International Journal of Educational and Psychological Researches, 3(1), 53–60. https://doi.org/10.4103/2395-2296.186520

Pramadewi, A. (2015). Influence of Organizational Climate, Professional Competence of the Work Motivation and Impact on the Performance Faculty of Economics, University of Riau. European Journal of Business and Management, 7(4), 18–24.

Purohit, B., & Wadhwa, A. (2012). Organisational climate from view point of motivation in district hospital, India. Health, 4(7), 400–406. https://doi.org/10.4236/health.2012.47063

Purwanti, D., & Mafizatun, N. (2016). Pengaruh Iklim Organisasi Dan Tipe Kepribadian Terhadap Stres Kerja Dan Perilaku Kewargaan (Studi pada Karyawan Klinik Laboratorium Prodia Cabang Menteng, Jakarta). Jurnal Manajemen, 20(2), 293–309.

Raghoebarsing, C. (2011). Organizational Citizenship Behavior & work motivation in the granite mining industry in West-Suriname. Lim A Po Institute for Social Studies – Maastricht School of Management MBA VI – Management & Finance.

Ristiana, M. (2013). Pengaruh Komitmen Organisasi dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) dan Kinerja Karyawan Rumah Sakit Bhayangkara Trijata Denpasar. Jurnal Ilmu Ekonomi & Manajemen, 9(1), 56–70.

Rivai, V. (2005). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori ke Praktik (1st ed.). Jakarta: PT Raja Grafindo Persada.

Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed.). New Jersey: Prentice Hall.

Saeed, R., Lodhi, R. N., & Iqbal, A. (2014). Factors Influencing Job Satisfaction of Employees in Telecom Sector of Pakistan. International Journal of African and Asian Studies, 3, 124–130.

Sani, A., & Maharani, V. (2012). The Impacts of Transformational Leadership and Organizational Commitment on Job Performance with the Among Lecturers of Faculty in the Islamic Maulana Malik Ibrahim Malang University: the Mediating Effects of Organizational Citizenship Behavior. International Journal of Academic Research, 4(4), 99–103.

Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Perspectives on organizational climate and culture. Annual Review of Psychology, 64, 361–388. https://doi.org/10.1146/annurev-psych-113011-143809

Selamat, N., Samsu, N. Z., & Kamalu, N. S. M. (2013). The impact of organizational climate on teachers’ job performance. Educational Research EJournal, 2(1), 1–12. https://doi.org/10.5838/erej.2013.21.06

Setiawan, K. C. (2016). Pengaruh Iklim Organisasi terhadap Kinerja Karyawan Level Pelaksana di Divisi Operasi PT. Pusri Palembang. Psikis : Jurnal Psikologi Islami, 1(1), 23–32.

Shalihin, L. O. M., Kamaluddin, M., Iru, L., & Husain, S. N. (2018). The Effect of Learning Organization, Organizational Climate, and Work Motivation on Work Satisfaction and Teacher’s Performance of Teachers of The State High Schools in Kendari City, Indonesia. International Journal of Education, Learning and Development, 6(12), 92–103.

Springer, G. J. (2011). A Study of Job Motivation, Satisfaction, and Performance among Bank Employees. Journal of Global Business Issues, 5(1), 29–42.

Srivastava, S. K., & Barmola, K. C. (2011). Role of Motivation in Higher Productivity. Global Journal of Business Management, 5(1), 105–116.

Subramani, A. K., Jan, N. A., Gaur, M., & Vinodh, N. (2016). Impact of organizational climate on organizational citizenship behaviour with respect to automotive industries at Ambattur industrial estate, Chennai. I J A B E R, 13(8), 97–114.

Sukmawati, Thoyib, A., & Surachman. (2013). Peran Organizational Citizenship Behavior (OCB) sebagai Mediator Pengaruh Kepuasan Kerja, Lingkungan Kerja dan Komitmen Organisasi terhadap Kinerja Karyawan. Jurnal Aplikasi Manajemen, 11(547–558). https://doi.org/10.18202/jam.v11i4.591

Sunarsih, N., & Helmiatin. (2017). Influence of Organizational Climate, Motivation, and Job Satisfaction on Employee Performance. Review of Integrative Business and Economics Research, 6(1), 262–276.

Suryabrata, S. (2004). Psikologi Pendidikan. Jakarta: PT Raja Grafindo Persada.

Tangthong, S. (2014). The Effects of Human Resource Management Practices on Employee Retention in Thailand ‘ S Multinational Corporations. International Journal of Economics, Commerce and Management, 2(10), 1–30.

Thompson, M. D. (2005). Organizational Climate Perception and Job Element Satisfaction: A Multi-frame Application in a Higher Education Setting. E-Journal of Organizational Learning and Leadership, 4(1).

Ticoalu, L. K. (2013). Organizational citizenship behavior (OCB) dan komitmen organisasi pengaruhnya terhadap kinerja karyawan. Jurnal EMBA, 1(4), 782–790.

Trisnaningsih, S. (2011). Faktor-Faktor yang mempengaruhi Lecturer Performance Akuntansi. Jurnal Akutansi Dan Auditing, 8(1), 83–94.

Tunggal, F. H., Titisari, P., & Fathorrazi, M. (2018). The Effect Of Work Motivation On Performance With Organizational Citizenship Behavior As Intervening Variable. International Journal of Business and Management Invention (IJBMI), 7(2), 28–33.

Vasudevan, L., & Iqbal, A. (2018). Relationship between organizational climate and citizenship behavior of the non-supervisory staff in Bank Simpanan National, Malaysia. International Journal of Human Capital in Urban Management (IJHCUM), 3(4), 287–302. https://doi.org/10.22034/IJHCUM.2018.04.03

Widyastuti, N., & Palupiningdyah, P. (2015). engaruh Kepuasan dan Motivasi Kerja terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior (OCB) sebagai Variabel. Management Analysis Journal, 4(1), 76–78. https://doi.org/10.15294/MAJ.V4I1.7221

Wijatno, S. (2009). Pengelolaan Perguruan Tinggi Secara Efisien, Efektif dan Ekonomis. Jakarta: Salemba Empat.

Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305

Yozgat, U., Yurtkoru, S., & Bilginoğlu, E. (2013). Job Stress and Job Performance Among Employees in Public Sector in Istanbul: Examining the Moderating Role of Emotional Intelligence. Procedia - Social and Behavioral Sciences, 75, 518–524. https://doi.org/https://doi.org/10.1016/j.sbspro.2013.04.056

Published

2020-08-01

Issue

Section

Artikel